| Region | Shipping Fee | Free shipping over |
| China / South Korea / Taiwan | ¥1,450 | ¥10,000 |
| Asia(exc. China / South Korea / Taiwan) | ¥1,900 | ¥10,000 |
| Oceania / Canada / Mexico / Middle East / Europe | ¥3,150 | ¥15,000 |
| U.S. (including Guam and other U.S. territories) | ¥3,900 | ¥15,000 |
| Central and South America (excluding Mexico), Africa | ¥3,600 | ¥15,000 |
Delivery by airmail (delivery at normal speed). Tracking service available.
Delivered in about 2 weeks.
| Region | Shipping Fee | Free shipping over |
| Asia | ¥1,160 | ¥7,000 |
| Oceania / Canada / Central America / Middle East / Europe | ¥1,370 | ¥8,000 |
| South America (excluding Mexico), Africa | ¥1,600 | ¥10,000 |
| U.S. (including Guam and other U.S. territories) | ¥1,680 | ¥10,000 |
*International registered mail is currently not available in the USA, UK, Germany, France, and other countries. Please use EMS.
*The number of days until the delivery varies depending on the transportation, customs clearance as well as the mail handling procedures, and other factors in the country of destination.
Customs duties and taxes Purchases shipped to destinations outside of Japan may be subject to customs duties and customs fees. All customs duties and customs fees in such cases must be paid by customers. Please note that the Company accepts no responsibility for customs procedures.
Approximate customs duty amounts are displayed on the product purchase pages. Please note that the displayed customs duty amounts are estimates.
Customs duties and taxes Purchases shipped to destinations outside of Japan may be subject to customs duties and customs fees. All customs duties and customs fees in such cases must be paid by customers. Please note that the Company accepts no responsibility for customs procedures.
Approximate customs duty amounts are displayed on the product purchase pages. Please note that the displayed customs duty amounts are estimates.
If you receive the item at hand, please confirm immediately whether the item is incomplete.
■ Product defect or incorrect delivery
If the product you received is defective or different from your order, we will send you the correct item as soon as possible. You will not be charged for the shipping in this case.
Send us an e-mail including a photograph of the defective part or the incorrect item and your order number at mimi33@sanpocreate.com.
* Contact us within seven days from the arrival of the product. Note that we will not replace any product without your prior notice or if you have already used the product.
* Discard the defective or incorrect product.
* Notify us if you wish to receive a refund.
■ Difference from picture
Note that we do not accept the return or replacement of an item for a reason attributable to you (for example, the product is different from what you imagined before purchase, the size does not fit, and you made an incorrect order).
■Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us from inquiry Form mimi33@sanpocreate.com
We will charge you for the total amount of shipping fees to and from your delivery address as a cancellation fee.
We will deduct the cancellation fee from the amount charged to you when you placed your order.
We will not charge any portion of the cancellation fee in excess of the amount you paid for your order.
