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Shopping Guide
Shipping fee
EMS
Fastest delivery by airmail. Tracking service available.
Delivered in about 1 week.
International ePacket Light
Delivery by airmail (delivery at normal speed). Tracking service available.
Delivered in about 2 weeks.
* International registered mail is currently not available in the USA, UK, Germany, France, and other countries. Please use EMS.
* The number of days until delivery varies depending on customs clearance and local handling.
Customs duties and taxes may apply to shipments outside Japan and must be paid by the customer.
The Company accepts no responsibility for customs procedures.
Displayed customs duty amounts are estimates only.
Fastest delivery by airmail. Tracking service available.
Delivered in about 1 week.
| Region | Shipping Fee | Free shipping over |
| China / South Korea / Taiwan | ¥1,450 | ¥10,000 |
| Asia (exc. China / South Korea / Taiwan) | ¥1,900 | ¥10,000 |
| Oceania / Canada / Mexico / Middle East / Europe | ¥3,150 | ¥15,000 |
| U.S. (including Guam and other U.S. territories) | ¥3,900 | ¥15,000 |
| Central and South America (excluding Mexico), Africa | ¥3,600 | ¥15,000 |
International ePacket Light
Delivery by airmail (delivery at normal speed). Tracking service available.
Delivered in about 2 weeks.
| Region | Shipping Fee | Free shipping over |
| Asia | ¥920 | ¥7,000 |
| Oceania / Canada / Central America / Middle East / Europe | ¥1,240 | ¥8,000 |
| South America (excluding Mexico), Africa | ¥1,620 | ¥10,000 |
| U.S. (including Guam and other U.S. territories) | ¥1,440 | ¥10,000 |
* International registered mail is currently not available in the USA, UK, Germany, France, and other countries. Please use EMS.
* The number of days until delivery varies depending on customs clearance and local handling.
Customs duties and taxes may apply to shipments outside Japan and must be paid by the customer.
The Company accepts no responsibility for customs procedures.
Displayed customs duty amounts are estimates only.
Payment method
CREDIT CARD (VISA, MASTER, AMEX)
PayPal
Customs duties and taxes may apply and must be paid by the customer.
PayPal
Customs duties and taxes may apply and must be paid by the customer.
About shipping
・Once the order is confirmed, it cannot be cancelled or changed.
・Shipping operator: EMS (Some countries and regions may be subject to shipping restrictions.)
※ For the Northern Mariana Islands, only Saipan is shipped.
・Delivery term: Please allow 3–5 business days for order processing and verification. At the latest, delivery will be made within 30 days from the date the order was confirmed.
・Please note that delivery may be delayed at times of high order volumes.
・No shipments are made on year-end holidays of the Company.
・Shipment dates cannot be specified.
・Shipment arrival may be delayed due to weather, road, or regional conditions.
・Separately ordered items cannot be shipped together. All orders are shipped individually.
・We do not offer gift wrapping services.
・Shipping operator: EMS (Some countries and regions may be subject to shipping restrictions.)
※ For the Northern Mariana Islands, only Saipan is shipped.
・Delivery term: Please allow 3–5 business days for order processing and verification. At the latest, delivery will be made within 30 days from the date the order was confirmed.
・Please note that delivery may be delayed at times of high order volumes.
・No shipments are made on year-end holidays of the Company.
・Shipment dates cannot be specified.
・Shipment arrival may be delayed due to weather, road, or regional conditions.
・Separately ordered items cannot be shipped together. All orders are shipped individually.
・We do not offer gift wrapping services.
Returns & Exchanges
If you receive the item at hand, please confirm immediately whether the item is incomplete.
■ Product defect or incorrect delivery
If the product you received is defective or different from your order, we will send you the correct item as soon as possible.
Send us an e-mail including a photograph of the defective part or the incorrect item and your order number at mimi33@sanpocreate.com.
Contact us within seven days from the arrival of the product.
■ Difference from picture
We do not accept returns or replacements for reasons attributable to the customer.
■ Late or missing refunds
Please check your bank or credit card company first.
If you still have not received your refund, please contact us at mimi33@sanpocreate.com.
■ If you are absent for a long period or did not accept delivery
We will charge the total shipping fees as a cancellation fee.
The fee will be deducted from the amount you paid for your order.
■ Product defect or incorrect delivery
If the product you received is defective or different from your order, we will send you the correct item as soon as possible.
Send us an e-mail including a photograph of the defective part or the incorrect item and your order number at mimi33@sanpocreate.com.
Contact us within seven days from the arrival of the product.
■ Difference from picture
We do not accept returns or replacements for reasons attributable to the customer.
■ Late or missing refunds
Please check your bank or credit card company first.
If you still have not received your refund, please contact us at mimi33@sanpocreate.com.
■ If you are absent for a long period or did not accept delivery
We will charge the total shipping fees as a cancellation fee.
The fee will be deducted from the amount you paid for your order.